Sesam Street 323b, 4010, Norway
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer shipping at the following rates:
Under $30 – $5.99 flat rate
$30 and over – Free shipping
*Within the contiguous United States.
Price Varies and will be calculated at checkout.
*Within the contiguous United States.
Under $60 – $9.99 USD flat rate
$60 and over – Free shipping
* All international orders are subject to customs and duty fees as defined by the country of importation. ColourPop is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient.
For more information on import fees please click HERE!
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.
Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.
The installments option on Shop Pay is available on debit and credit cards.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! 🙂
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
MVMT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
“If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com”
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 4-8 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
UPS Ground: 2-5 business days ($100 insurance included)
DHL eCommerce: 3-8 business days ($100 insurance included)
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (DHL eCommerce): 7-13 Business Days ($100 insurance included)
DHL eCommerce International Priority 4-12 Business Days ($100 insurance included)
UPS Worldwide Expedited 2-5 business days ($100 insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
our order will be shipped from a nearby warehouse and delivered via logistics and distribution
Send us an email